Shipping & Exchange Policy
Effective Date: 01-05-25
Last Updated: 02-06-25
Shipping Policy
Where We Ship
We ship worldwide! Orders are dispatched from our India warehouse to most countries. Please note that delivery times may vary depending on your location and local customs clearance.
Order Processing
Orders are processed within 2–4 business days after payment confirmation.
Tracking details will be sent via email or SMS once the order has been dispatched.
Please note: During drops or periods of high demand, processing may take slightly longer.
Delivery Timelines
India: Delivery typically takes 3–7 business days, depending on your location.
International: Delivery typically takes 7–21 business days, depending on customs processing and your location.
Remote or non-metro areas may experience additional delays.
All orders are shipped via trusted logistics partners such as Delhivery, Bluedart, India Post, DHL, FedEx, or other reliable international carriers.
Shipping Charges
India: calculated at checkout
International: Shipping rates are calculated at checkout based on your location and order size.
(Optional: Free shipping on orders above ₹[Insert amount] for India / $[Insert amount] for international orders.)
Exchange & Return Policy
Exchange Window
Exchanges must be requested within 7 days of receiving your order.
Conditions
Items must be unused, unworn, and returned with original tags and packaging intact.
Exchanges are accepted for size issues or if the product is defective.
Items from limited drops marked “Final Sale” are not eligible.
Refund Eligibility
Refunds are not guaranteed but may be issued if:
• You received a defective, damaged, or incorrect product.
• Your order was lost in transit or undeliverable due to our error.
• You have a valid concern that cannot be resolved through exchange or store credit.
If you believe your case qualifies, please contact us with details.
How to Request an Exchange or Refund
Email contact@headlessgnome.com within 7 days of delivery.
Include your order number, reason for request, and relevant photos (if applicable).
Our team will respond with return instructions or alternate resolution steps.
After inspection and approval, we will process your exchange, store credit, or refund as applicable.
Return Shipping
Return shipping costs are the customer’s responsibility unless the issue was caused by us (e.g., wrong or damaged item).
We currently do not offer reverse pickups.
Customs and Duties for International Orders
Please note: International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the customer’s responsibility and are not included in the shipping fee.
Need Help?
For any order-related issues, reach out to:
Email: contact@headlessgnome.com
